Guest Service Associate

DLL Talwalkars Pvt. Ltd

0 to 3 yrs. Pune
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Posted on 26 Mar 2019

Job Description

What’s the purpose of the job -
Being the front face of the club, welcoming members and providing them with all the support they need to make the most of their club either in person or on the telephone

What will I be doing -
• Welcoming all members to the club and focusing on member service at all times
• Acting as an ambassador for the club at all times.
• Knowing our club and engaging with members about our activities so that I can advise them in a helpful manner
• Using every opportunity to smile and talk to our members, addressing them by name where possible
• Assisting with queries and complaints and taking personal responsibility to resolve them
• Making bookings for members and guests
• Welcoming potential new members to the club and ensuring they are seen promptly


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