HCL Technologies Limited
The candidate should be subject matter expert in any two of EMC, Hitachi or Netapp storage technoilogies.
Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing & documentation
Root cause analysis / Problem Management + Capicity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring
Namrata Sinha Recruitment Lead HCL Technologies Limited Noida
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