Qualification- Any Graduate
Experience- 0-1 year (Fresher’s are welcome)
Salary- 10000 per month
Other Criteria- Should be confident/Technical Background/ Must be Good in communication/ Customer handling quality
KRA of Help Desk-
• Cross check previous day call allocation & Engineer’s movement.
• Call tracking, logging, update on ERP.
• Follow up with clients randomly on call feedback (Alternatively). Refer Questions noted.
• Follow up with Team Leaders & Field Engineers for daily call report.
• Follow up day’s call closure status from Field Engineers.
• Receive CSO from engineers against call allocated & verify.
• Update call database on every day basis.
Should be flexible with work timings
Job type- Contractual
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