Help Desk

FCS

0 to 1 yrs. Guwahati
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Posted on 21 Feb 2019

Job Description

Qualification- Any Graduate

Experience- 0-1 year (Fresher’s are welcome)

Salary- 10000 per month

Other Criteria- Should be confident/Technical Background/ Must be Good in communication/ Customer handling quality

KRA of Help Desk-
• Cross check previous day call allocation & Engineer’s movement.
• Call tracking, logging, update on ERP.
• Follow up with clients randomly on call feedback (Alternatively). Refer Questions noted.
• Follow up with Team Leaders & Field Engineers for daily call report.
• Follow up day’s call closure status from Field Engineers.
• Receive CSO from engineers against call allocated & verify.
• Update call database on every day basis.

Should be flexible with work timings

Job type- Contractual

Keyskills

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