Help Desk & MIS operator

1. Confirm attendance of resident engineers & outstation engineers.
2. Handling MIS software.
3. Cross check previous day call allocation & engineers movement.
4. Open call login system & keep logging call of the day.
5. Check with service head if any spare or standby needs to be provided to client. Issue Challan
6. Check in-house register for delivery, customer follow up, quotation, information & query & note in register.
7. Call HQ on alternative days for materials sent to HO.
8. Check receipt & tracking of materials from Courier & update register & database.
9. Plan material to be sent to HO/Third Party for repair & note it in register & database.
10. Call closer update from client.
11. Follow up with clients randomly on call feedback. (Alternatively). Refer Questions noted.
12. Follow up with Team Leaders & Resident Engineers for daily call report.

Link to Job: http://ultimatesearchconsultants.com/viewjob.php?id=268

Keyskills