Help Desk & MIS operator

IT Company

0 to 1 yrs. Guwahati
Posted on 16 Mar 2017

Job Description

1. Confirm attendance of resident engineers & outstation engineers.
2. Handling MIS software.
3. Cross check previous day call allocation & engineers movement.
4. Open call login system & keep logging call of the day.
5. Check with service head if any spare or standby needs to be provided to client. Issue Challan
6. Check in-house register for delivery, customer follow up, quotation, information & query & note in register.
7. Call HQ on alternative days for materials sent to HO.
8. Check receipt & tracking of materials from Courier & update register & database.
9. Plan material to be sent to HO/Third Party for repair & note it in register & database.
10. Call closer update from client.
11. Follow up with clients randomly on call feedback. (Alternatively). Refer Questions noted.
12. Follow up with Team Leaders & Resident Engineers for daily call report.

Link to Job:


Job Posted by

Sourav Sengupta Head Human Resource Ultimate Search Consultants Guwahati


IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.