Helpdesk Analyst

Dynamic Group

3 to 5 yrs. Chennai , Bengaluru / Bangalore
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Posted on 24 Apr 2019

Job Description

1. To provide effective, efficient, professional service and advice to ensure client satisfaction of the highest level. This through effective and efficient management of individual portfolio and database of prospects, current clients and past clients
2. All freezed solution should be properly documented and should be shared with respective sales personnel.
3. Net new case studies
4. Remain informed and up to date with regards to Industry related news, Opposition activity, product knowledge and continuously strive to develop own skills and knowledge in order to perform optimally.
5. Establish and maintain a high level of customer satisfaction. Communicate to and work with the other departments as necessary to resolve unique customer issues/concerns.


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