Helpdesk Support or Solution Engineer

Technical Solution Group

1 to 2 yrs. Gurgaon
Posted on 13 Jul 2015

Job Description

Responsible to provide Frontline Technical Helpdesk support to B2B clients

• Answering incoming support requests, inquiries via telephone, email, ticketing

system & IM’s to determine if problems are user, software or hardware related

• Address Daily account management tasks (Account creation/Deletion, password resets

etc.)

• Managing the daily open issues and doing follow ups with the clients in a timely manner

• Responsible for keeping the clients informed of progress on issues that can’t be resolved

on first call

• Will be responsible for updating, sharing daily calls & tickets trackers

• Understanding help desk priorities and objectives and taking an active role in

accomplishing them

• Shall be working in a fast pace 24*7 environment

Keyskills

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