Hotel Manager

Oyo Rooms

0 to 5 yrs. Delhi , Gurgaon

Posted on 17 Jan 2019

Job Description

Helps & Assists Guests with Check-in & Check-out
Meets every guest upon Check-in & Check-out (MUST)
If unable to meet the guest upon Check-in (during work hours) - then should meet them within 15 minutes of Check-in
Easily Accessible/Reachable by Guests (Shares Business Card)
Directly (& with immedicacy) responds to (including via proactive engagement) & resolves Guest issues/queries/concerns
Gives courtesy calls to guests (as per a defined objective driven structure/format).
Check and take care of Guest preferences and Special Days (Birthday, Anniversary)
Takes rounds of the Hotel along with one of the GRE on shift (twice in a day; quality checks) - Front of the House & Back of the House
Checks (as per defined format/schedule) Random Rooms (both arrival & occupied), in order to quality check the standards (incuding whether the GRA`s are following to do basic touch points

Keyskills

Hotel Management Quality Check Guest Handling Front Office Front Office Operations Guest Relations

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