IT Service Desk Engineer / Lead

Norjune IT Pvt Ltd

1 to 4 yrs. Noida
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Posted on 24 Jul 2015

Job Description

The primary responsibility of an agent is delivering first line support to clients.
Agents will receive incidents from multiple channels including telephone, email and chat. Agents are to obtainment a proficient knowledge of supported applications procedures and be able to assist users with a Variety of problems.

Job Description:
-Provide friendly, courteous, and quality support to all users.
-Strive to meet or exceed all SLA goals.
-Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for Assistance from users experiencing problems.
-Troubleshoot, analyze, resolve, track, escalate and accurately document various technical Problems (,hardware and client specific applications).
-Document customer requests in the appropriate issue tracking system.
-Route tickets accurately to second level support when needed.
-Stay current on and adhere


Job Posted by

Neha Saxena General Manager Human Resources Norjune IT Pvt Ltd Noida


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