ITIL Implementation Consultant/ITIL Process Consultant on the Payroll of ISS SoftTech Pvt. Ltd.

ISS SoftTech Pvt. Ltd.

5 to 10 yrs. Mumbai
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Posted on 22 May 2015

Job Description

ITIL Process Consultant

• 3-10 years in ITIL process design and process optimization.
• 3-5 years ITSM processes in the TELCO industry data processing.
• HPSM experience would be welcome.
• ITIL certification

• Analyze the existing processes.
• Design and document the future processes.
• Prepare training material for the operation staff.
• Creation of process flows and descriptions.
• Requirements for tool implementation (HPSM, Rational, etc)

ITIL Implementation Consultant

• 5-10 years in IT operations (support of central applications; e.g. Delivery Manager)
• 3 years in TELCO industry
• ITIL certification

• Operationalization of the defined processes.
• Creation of procedures and work instructions.
• Implementation of standard operation procedures.
• Optimization of daily operations.
• Team coaching by following the defin

Keyskills

Job Posted by

Sankha Sekhar Banerjee Executive Recruitment Amadeus Software Labs (India) Bengaluru / Bangalore

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