L2 , L3 System Engineer

IT By Design

2 to 7 yrs. Noida , Chandigarh
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Posted on 30 May 2017

Job Description

The Technical Support Specialist is responsible for handling second and third level support of service requests.

Essential Duties and Responsibilities:
• Improve customer service, perception, and satisfaction.
• Backup/recovery of Windows Servers
• Deployment of Active Directory domain services across multiple sites/subnets, Administration, Migration, Group policy Objects, WSUS, etc.
• DNS, DHCP, AD administration
• Experience, Office 365 or Microsoft Azure or Amazon Web Services
• Understanding of CSAT and SLA’s
• Record/Documenting and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance metrics
• Fast turnaround of customer requests
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Keyskills

Job Posted by

Gazzanfar Recruitment Manager G9 Recruiters Delhi

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