Lead Customer Care Executive - Infosys BPO in Mysore

Infosys BPO in Mysore

2 to 7 yrs. Mysoru / Mysore
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Posted on 04 Feb 2017

Job Description

. Handle Employees querries regarding travel requirements: Reservation/ Ticketing/ Fares / Rail / Routing/ Hotels and Visa requests
. Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors
. Good PC skills, MS Office applications and email management
. Knowledge of corporate travel economics and travel technology/tools will be an added advantage
. Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment
. Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
. Visa knowledge would be an added advantage.

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