Lead Engineer Symantec Antivirus - Endpoint Protection

IDC Technologies

3 to 5 yrs. Delhi , Gurgaon , Noida
Posted on 11 May 2017

Job Description

• Symantec Antivirus - Endpoint Protection
SEP

As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, . Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination reports. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.
Contact Deepak -9958329812

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Deepak Verma Hr Operations Manager YTM Services Pvt Ltd Chandigarh

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