Manager – IT

Jindal Intellicom

8 to 11 yrs. Delhi , Gurgaon , Noida
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Posted on 23 Sep 2015

Job Description

Responsibilities:
Understand requirement of new application development in Microsoft technology and some open source languages and layout detailed plan and prepare SOW
Handle the team of software developers and guide them throughout the software development life cycle
Experience in maintaining Aspect Dialer preferably or any other dialer.
Understand dialer / telephony requirements of new transitions and execute the same
Understand reporting requirements for transition and execute in coordination with client / OPS
Handle day-to-day issues on the operations floor and provide support to operations
Handle a team of workforce management executives to ensure
a. Accurate and timely reports
b. Fulfill Ad-hoc reporting requirements
c. Raise alerts on exception
Should have experience with .Net, SQL, html.
Monitor performance and take corrective actions for the team.

Keyskills

Job Posted by

Rohit Nandal HR Recruitment Specialist Jindal Intellicom Limited Delhi

9534 Followers

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