Manager / Senior Manager Operations

DTV India Pvt Ltd

8 to 13 yrs. Gurgaon
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Posted on 12 Aug 2016

Job Description

Looking for a Manager / Senior Manager who would have an end to end responsibility for managing the Call Centre based out of Udyog Vihar, Gurgaon. The individual would be responsible for managing inbound, outbound and back end programs supporting global NGOs in fundraising and donor development.
The job would involve the following:
•Ensure staffing, scheduling, forecasting and training processes are optimized for donor acquisition / retention Meet and exceed the operational KPIs as per the client SLA
•Manage a team of upto 100 plus resources working in a 12*7 schedule
•Improve and maintain the productivity of the team helping the NGO clients raise more funds
•Plan and participate in employee engagement activities for a happy environment driving low rates of attrition
•Communicating job expectations; planning, monitoring, appraisals
•Build and drive a performance based culture

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