Manager - WFM, Offshore

R S Consultants

4 to 9 yrs. Gurgaon

Posted on 01 Nov 2014

Job Description

JD for Manager - WFM, Offshore for a leading BPO in Gurgaon

Notes;
Core WFM Skills -
* Capacity Planning

* Scheduling and IDP

* Real Time Adherence

* Reporting

Good to have' skills -
* Tool knowledge - CMS and IEX/Aspect

Shifts - US Shifts (Candidate should be flexible)

Salary - Between 10 Lacs to 12Lacs INR

Keyskills

WFM Capacity Planning * Scheduling and IDP * Real Time Adherence * Reportin

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Riti Seth Partner R S Consultants Lucknow

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