Network Support Engineer

Job Title : Network Support Engineer
Job Location: Chennai
Qualification : B.Sc / B.E/B.Tech / BCA

Job Description :
��� Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer���s end users.
��� Route problems to internal 2nd and 3rd level IT support staff.
��� Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
��� Administer and provide User account provisioning.
��� Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
��� Troubleshoot client software and basic network connectivity problems.
��� Identify, evaluate and prioritize customer problems and complaints.
��� May train users and operators on a limited basis and/or may write training procedures.

Link to Job: http://vdssjobs.blogspot.com/2014/08/ims-engineer.html

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