Opening for Account Service Manager - Pondicherry - Telecom

Leading Telecom Industry

2 to 7 yrs. Pondicherry
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Posted on 16 Feb 2016

Job Description

Opening for Account Service Manager - Pondicherry - Telecom Industry

Exp: 2 - 10 Yrs
Loc: Pondy
Salary: Nego

Responsible for delivering differentiated service to the list of business customers.
Responsible to develop and plan service strategies to enhance the competitive position.
The primary focus will be to manage complaints from customers within an agreed SLA.
Own the responsibility for customer retention & jointly own customer credit policies along with the collections team.
Be in touch with key customers through formal service reviews and customer forums.
Required to be in constant touch with all corporate customer contact points and provide structured feedback.
Maintain relationships with peers from Customer Service, Finance, and Consumer Marketing & IT.
Required in-depth knowledge of customer service, preferably in a Telecom setup


Naveen
73588 59111

Keyskills

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