Operations Manager | Customer Service (BPO) | Bangalore

Jobs Territory

6 to 11 yrs. Bengaluru / Bangalore
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Posted on 20 Nov 2017

Job Description

Package: Hike on Last Drawn
Qualification: Min. Graduation.

-Duties of the Job
Understanding business needs and develop objectives for the call centers and MIS team day-to-day activities.
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (call per agent, customer service metrics etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management.

-Who May Apply
Proven experience as Operation Manager or similar position
Experience of 6 to 12 years in customer service is required
Knowledge of procedures.
CVs may be sent to berin.jobsterritory@gmail.com | 9620038567 (mon-sat)


Job Posted by

Berin Gogoi Recruitment Consultant Jobs Territory Bangalore Bengaluru / Bangalore


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