Process Executive – Collections

Client of Trinity India Outsourcing

0 to 5 yrs. Noida
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Posted on 31 Dec 2015

Job Description

Desired Profile:

Excellent in Communication – English
Comfortable working in shift

Eligibility: UG/Grad (Non-Btech)/PG

Job responsibilities:

Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
Document necessary account information and offer custom solutions that benefit the customer.
Balance customer interests.

Shift: UK Shift
Job Location: Delhi – NCR


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