Product Support Specialist

Black Olive Recruitment & Staffing Company

1 to 4 yrs. Mumbai , Mumbai Suburbs , Navi Mumbai
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Posted on 07 May 2021

Job Description

Answer queries and issues of product functionality.
Demonstrate excellent troubleshooting and problem solving skills.
Report bugs and coordinate with the software engineers for eta and resolution. Ability to research and arrive at a solution.
Ability to timely escalate (Should know what to escalate & what to keep).
Ensure complete documentation of all activities undertaken with respect to the ticket in the case log.Adhere to the Process defined on both Operations and internal quality legend
Demonstrate good product knowledge through monthly quiz.
Understanding customer behavior, expectations from the product, analyzing usage trends and product adaptability to increase usage and make the product sticky.
Work towards providing an excellent customer experience by going that extra mile on every interaction .
To resolve complex technical queries and issues of product functionality

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