Quality Analyst -BPO- For voice process

NS Infotech Pvt Ltd

2 to 3 yrs. Hubli
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Posted on 27 Jun 2016

Job Description

Responsibilities include:

• Perform quality assurance call and process reviews.
• Analyse findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
• Make recommendations to help reduce process variation and eliminate errors.
• Work with Management and develop project plans to address opportunities identified through process reviews.
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
• Provide management with timely reports documenting observations from reviews.

Link to Job: http://www.nsinfotech.com/career.html

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