Quality Analyst - Customer Care Voice Process

Samhridya Software Solutions

2 to 4 yrs. Hyderabad / Secunderabad
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Posted on 07 Jun 2019

Job Description

Key Responsibilities:

- Audit the number of calls as per the target on a daily basis
- Following the parameters as per the client requirements.
- Record feedback and to coach and counsel agents to modify their performance/behavior to facilitate a high level of customer experience
- Bring in necessary changes to the process and constant updation of call center core process
- Attend call calibration
- Supervising, developing & improving Call Quality
- Ensure continuous improvement in business processes.

Keyskills

Job Posted by

Samhridya Software Solutions HR Manager Samhridya Software Solutions Hyderabad / Secunderabad

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