Quality Analyst

Ican Bpo

1 to 6 yrs. Mumbai Suburbs , Mumbai , Navi Mumbai
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Posted on 26 Sep 2019

Job Description

RGENT OPENINGS FOR QUALITY ANALYST FOR INTERNATIONAL PROCESS

JOB DESCRIPTION:
Monitor calls as per daily, weekly and monthly sampling plan
Call auditing.
Process improvement to improve the overall quality of the organization and maintain 100% CSAT level for all modes communications with the customer
Analyze inference and prepare TNA based on audit outcomes.
Setting the expectations as per the quality threshold.
Preparing & Conveying reports.

REQUIREMENTS:
Minimum 1 year of experience as QA.

SHIFT:
8.30 PM to 6.30AM

LOCATION:
Thane

SALARY:
Upto 30,000 ( Depends upon last drawn & interview)

WEEKOFF:
Saturday & Sunday fixed off.

CONTACT:
CALL ON: 9082798124
EMAIL: careers@icanbpo.com

Keyskills

Job Posted by

Brian Paul Almeida HR Recruiter Ican BPO Mumbai

3894 Followers

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