Quality Analyst

RSS Offshore solutions (India) Private Limited

0 to 1 yrs. Gurgaon
Posted on 23 Oct 2017

Job Description

Job Summary
Determine, negotiate and agree on in-house quality procedures, standards and specifications. Assess customer requirements and ensure they are met.
Duties and Responsibilities:
• Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
• Write constructive feedback, if applicable, to enthuse performance development at an agent level and per client instructions
• Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
• Meet and exceed daily volume and productivity targets
• Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
Soft Skills:
• Effective communication Skills, both written & oral
• Active listening & critical thinking skills
• Passion towards Quality and Performance Development

Keyskills

Job Posted by

Sherly Michael Executive Coordinator RSS Offshore Gurgaon

165 Followers

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