RPA Tier 3 support – SQL Server

Telecom Industry

7 to 12 yrs. Chennai
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Posted on 18 May 2017

Job Description

Immediate required RPA Tier 3 support – SQL Server for nokia chennai offrole position.
Total experience- Above 7 yr
Location chennai
Job profile-1. Investigate and diagnose Incidents to restore a failed RPA Service as quickly as possible
2. Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements
3. Document troubleshooting steps and service restoration details
4. Create and submit knowledge articles
5. Provide specialized investigation and diagnosis of all Incidents and Service Requests
6. Identify Problems
7. Verify resolution with end-users and resolve assigned Incidents
8. Escalate Major Incidents to the Incident and/or Problem Manager

Keyskills

Job Posted by

Reeta Bhatt HR Assistant Telecom Industry Delhi

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