Reception Supervisor/ Guest Service Supervisor

DLL Talwalkars Pvt. Ltd

1 to 4 yrs. Pune
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Posted on 26 Mar 2019

Job Description

What’s the purpose of the job -
Supporting the Member Services Manager in leading the Reception team to welcome our members and provide a great experience by managing their queries and bookings, either face to face or by telephone, and giving them excellent service every day, 7 days a week, across all day parts.

What will I be doing -
• Producing effective rotas for the reception team, aimed at delivering the right number of receptionists to deliver exceptional member service
• Hold a management level authorization (log-in) for the reception tills (refunds etc)
• Supporting the Senior Managers in the club open and close procedures and carrying out duty management shifts as required
• Welcoming all members to the club and focusing on member service at all times
• Acting as an ambassador for the club at all times.

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