Bpo Systems
The primary task of an associate is to handle calls from customers or clients and provide them with a solution to their queries. • He / She must show the willingness to learn new things every time and then. • Must discuss every matter with its supervisor or team leader to get any issue sorted. • Giving a resolution to the customers or clients should be the whole and sole responsibility. • Must be very effective in providing customer service by providing resolution to their complicated queries and issues. • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
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