Service Delivery Manager

IT By Design

10 to 20 yrs. Delhi , Chandigarh , Gurgaon
Posted on 30 Dec 2014

Job Description

• Manage the remote service team’s daily activities
• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team
• Manage the dispatch process (Connectwise calendar) of service requests to ensure effective ticket prioritization and full utilization of technical resources
• Improve usage of IT Support resources and increase productivity of the team
• Communicate with all parties in a constructive manner to guarantee customer expectations are met
• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary
• Perform customer follow-up to verify final resolution and determine satisfaction level
• Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
• Provide accurate reports and metrics


Job Posted by

Abhinav Gupta Recruitment Manager Executive search firms Delhi


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