Service Delivery Manager

IT By Design

10 to 20 yrs. Delhi , Chandigarh , Gurgaon
Posted on 30 Dec 2014

Job Description

• Manage the remote service team’s daily activities
• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team
• Manage the dispatch process (Connectwise calendar) of service requests to ensure effective ticket prioritization and full utilization of technical resources
• Improve usage of IT Support resources and increase productivity of the team
• Communicate with all parties in a constructive manner to guarantee customer expectations are met
• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary
• Perform customer follow-up to verify final resolution and determine satisfaction level
• Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
• Provide accurate reports and metrics

Keyskills

Job Posted by

Abhinav Gupta Recruitment Manager Executive search firms Delhi

1854 Followers

IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.