Service Desk Analyst

The Information Technology Services team mission is to serve our business partners with the highest level of integrity and satisfaction bringing solutions that improve business operations and reduce total operating expense. We delight our customers and employees by relentlessly delivering tools and technologies that become essential to the way we work. We strive to achieve this goal through the constant pursuit of business alignment, solution architecture, financial analysis, service delivery, and customer support

Accountabilities:
? Service Desk Actions (70%)

Knowledge Base Article Management (10%)

? Report Preparation (10%)
? Training (10%)


Job Summary:

The IT Service Desk Analyst will provide first line technical support to internal employees. The successful candidate will require an aptitude for working with applications/systems to undertake a

Keyskills