Service Head

IT Company

5 to 10 yrs. Guwahati
Posted on 22 Mar 2017

Job Description

1. AMC PM Database to maintain.
2. Customer Relationship with AMC Clients.
3. Field & Resident Engineers Empowerment Through Training.
4. Engineer Reshuffling & recruitment of Engineers with HR & BM.
5. AMC Payment Follow up.
6. Escalation of Calls.
7. AMC Renewal Responsibility.
8. Customer Visit for service revenue.
9. Parameters for Quality of support.
10.Customer Feedback Form & yearly credentials from respective clients.
11.Working Stock Database.
12.AMC Asset Database, IR, Issuing of Tools, Deployment.
13.Service Meeting Database.
14.Account Profitability to BM.
15.Quarterly Spares consumption customer wise to BM.
16.Call Management with daily update to BM.
17.Engineers Performance Report & Yearly Promotional activity with HR.
18.Ensuring Prevention from Blacklisting, Penalty & LD etc.
19.House Keeping of Service Area.
20.Engineers promotion.
21. Others

Link to Job:


Job Posted by

Sourav Sengupta Head Human Resource Ultimate Search Consultants Guwahati


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