Service desk Management Opening with an MNC

MNC

2 to 7 yrs. Bengaluru / Bangalore
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Posted on 24 Oct 2016

Job Description

Greetings from Whyflex!!!
There is an immediate opening s with our MNC Client
Process: Service Desk -QA

Shifts Rotational Shift

Job Location: Bangalore

Salary: 4 to 5 LPA

notice period: 45 days

Role:Monitors and evaluates transactions
• Provides Agent feedback
• Analyze, reports and measures improvements on team level
• Join internal Calibration sessions
• May join external Calibration sessions
• Provides support in documentation of business processes and other continuous improvement projects.
• Generates reports (statistics, graphs, etc) specifically on the status of quality initiative implementation.
• Provides support in preparing training materials to percolate quality awareness
• Raise issues encountered during implementation and/or monitoring of quality initiatives.

If interested mail your resume: rashwinderk@whyflexhcs.com

Keyskills

Job Posted by

Rashwinder kaur HR Executive Whyflex Human Capital Solutions Bengaluru / Bangalore

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