Sr Group Manager Transformational Quality

WNS Global Services

12 to 15 yrs. Pune
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Posted on 21 Apr 2019

Job Description

Skill set and Key accountability:
· Help client organizations realise /solve for their strategic business objectives by driving Six-Sigma, Lean projects & tech led transformational projects
· Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business – P2P, R2R and O2C.
· Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence
· Drive Quality Management System within the vertical
· Drive Quality Net Savings in the vertical
· Drive VOC actionable across the team and maintain/improve scores
· Drive inputs from VOC for improvements
· Contribute and present in client/customer reviews/meetings
· Adhere to compliance to quality standards


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