Support Engineer (IT HARDWARE/NETWORKING)

shivam computers

0 to 1 yrs. Delhi
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Posted on 27 Jan 2015

Job Description

The most important criteria for joining our support team are:
Client-facing experience
Written and verbal skills; excellent phone manner
Firm grasp of how the web works, networking, and software products
Resolving escalated customer complaints without the need for team lead intervention
Documenting troubleshooting and problem resolution steps
Participation in providing training to customers as required
Knowledge of Windows, XP, Vista and general desktop support issues
Knowledge of DNS, TCP/IP and other networking concepts

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