Team Leader-BPO- For voice process

NS Infotech Pvt Ltd

2 to 3 yrs. Hubli
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Posted on 27 Jun 2016

Job Description

Main duties/Responsibilities:

• Maintain the team members and help them work on companies.
• Co-ordinate with the client and let the team know about the updates.
• Share feedbacks and continues improvement.
• Make sure that the team is regularly achieving the targets and maintaining the quality as well.
• Maintaining team stats and attendance. Attrition forecast.
• Training (when required) and upskilling the team members.
• Generating reports and sending to the internal and external clients.
• Workforce Management
• Must have strong ability to lead the team to success.
• Motivate and inspire the team members.

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