Team Leader-Customer Service

-Work towards Process Improvement, Individual Development Plan and Employee Satisfaction.
- Performance management of customer service executives and subject matter experts with routine audit of their work and documented feedback.
-Guide SMEs (subject matter experts) on the production floor to improve process retention.
-Work with training team to help in maintaining of training content with all latest process and product updates for effective learning during new hire training and refresher sessions.
-Create presentation for Weekly and Monthly management review.
- Improves customer service quality results by re-designing processes; creating and communicating service metrics
- Handle customer emails and ensure timely response to it.
-Achieve Operational deliverables like SL%, AL%, Retention%, AHT, Login Hours and Shrinkage
Only BPO candidates can apply.

Keyskills