Team Leader- Genernal Insurnace call Center- Outbound Sales

•Having sound knowledge of General Insurance Products.
•Handle a team of 10 - 15 TeleSales Executives
•Accountable for Team Member's Productivity & Quality.
•Call Monitoring and Tagging errors auditing of the Agent.
•Responsible to drive daily targets and leads generation of team
•Handles customer escalation by taking second voice to resolve customer concerns instantly
•Ability manage and monitor team performance

Keyskills