Team Leader- Goibibo Inbound

Team Leader- Goibibo Inbound

4 to 5 yrs. Bengaluru / Bangalore
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Posted on 29 Jul 2017

Job Description

This is a Team Lead role responsible for building a team that effectively boosts sales as well as deliver superior customer service.
Primary Tasks:
? Direct call center operations as a liaison between customers and call center employees.
? Administer performance management by diagnosing improvement opportunities, monitoring
and providing effective feedback, coaching, professional development, and corrective action
plans.
? Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
? Develop sales skill of each customer service executives to drive revenue growth.
? Coordinate the interviewing, hiring and training of customer service executives as per man-
power planning.
. Salary
4,00,000 - 5,00,000
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Keyskills

Job Posted by

Mr Anupam dhuman HR Manager Reliance Jio Infocomm Ltd. Bengaluru / Bangalore

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