Team Leader - Goibibo Inbound at RedBus

RedBus

3 to 5 yrs. Bengaluru / Bangalore
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Posted on 29 Jul 2017

Job Description

This is a Team Lead role responsible for building a team that effectively boosts sales as well as deliver superior customer service.
Experience:
? 4 Years of Experience in an Inbound Call Center & min 1 yr exp as Team Leader.
? Graduation Mandatory.
Skills and Specifications:
? Excellent communication (oral and written), interpersonal, organizational, and presentation
skills.
? Good Knowledge of MS-Office and Telephony Systems Technology and Etiquette.
? Knowledge and Experience of Hiring techniques are preferred.
? Excellent Man-management and Motivational skills.
? Handle escalations and complaints.
? Able to meet deadlines along with working under pressure.
? Should be able to work as a team member.
-should be aggressive in churning out work, need to have very good knowledge on attrition, shrinkage, AHT, people management.
Minimum 2 South Indian languages mandatory.

Keyskills

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