Techical Support Bsc it Mca Bca BE

Eclinical Works

0 to 1 yrs. Mumbai
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Posted on 05 Oct 2017

Job Description

Job Description – TAM
Designation: Software Specialist
Department: Support
Reporting Structure: Team Leader
Position Based Out of: Mumbai
Working Hours: 24/7 (Primarily Night Shift)
Website: www.eclinicalworks.com

Job Description
Key Responsibilities & Accountabilities:
• Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
• Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
• Maintain the highest level of soft-skills and telephone etiquettes.
• Handle cases/schedules and escalations appropriately.
• Share the technical expertise, soft-skills and telephone etiquettes with the team.
• Share latest technical/process related inputs with the team.

Keyskills

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