Technical Analyst / Network Analyst

VDart Software Services Pvt Ltd

0 to 1 yrs. Chennai
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Posted on 27 Sep 2014

Job Description

Job Title : Technical Analyst / Network Analyst
Job Location: Chennai
Qualification : B.Sc / B.E/B.Tech / BCA
Job Description :
���Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer���s end users.
���Route problems to internal 2nd and 3rd level IT support staff.
���Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
���Administer and provide User account provisioning.
���Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

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Link to Job: http://vdssjobs.blogspot.com/2014/08/ims-engineer.html

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