Technical Support Associate I / Technical Support Associate II

Convergys India Services Private Limited

1 to 4 yrs. Delhi , Gurgaon
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Posted on 23 Apr 2015

Job Description

Job Description: - Inbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH or Desktop.
Roles & Responsibilities:
• Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
• Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Candidate Profile-
• Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months International Calling Experience.
• BE/B. Tech Fresher are not eligible.
Contact @ 08527091731 Divya


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