Technical Support Engineer

Navotar Inc

2 to 7 yrs. Chennai , Tirupati , Trivandrum
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Posted on 19 Nov 2016

Job Description

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required

Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical sup

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Sanker Company HR Navotar Inc Canada - (mississauga)

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