Technical Support Engineer

Vdart Software Services Pvt Ltd

0 to 1 yrs. Chennai
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Posted on 28 Oct 2014

Job Description

Job Location: Chennai
Qualification : B.Sc / B.E/B.Tech / BCA
Key Skills:
Related to Service Desk /Networking / Database Admin,Technical Support, Technical Knowledge, Excellent Communication , Desktop Troubleshooting, windows troubleshooting, Virus removal, Server related problems.
Job Description :
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets

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Job Posted by

Jaya Recruitment Coordinator VDart Software Service Pvt Ltd Trichy


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