Technical Support Executives

RK HR Management

1 to 5 yrs. Bengaluru / Bangalore , Kolkata , Coimbatore
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Posted on 04 Apr 2015

Job Description

• Appointing Service centers wherever required, providing sufficient knowledge to the service center staff about our products, material of construction, and serviceability of the products.
• Educating the service center on timely delivery of repaired goods, correct system of repair charge reimbursement and training them to provide better service to the customers.
• Responsible for mapping the service center to all the dealers.
• Responsible for implementing showroom concept in all the service centers.
• Fixing and periodic review of repair charges and fixing service response time. Implementing and monitoring systems such as customer care register, customer database management in the service center and making them to follow proper billing system.
• Responsible for prompt Supply of spares to the service centers and addressing spares related issues.

Keyskills

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Kruti Joshi Talent Acquisition Executive RK HR Management Ahmedabad

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