Technical Support Officer Call now on 7798701691

Our own client

1 to 3 yrs. Pune
Posted on 03 Aug 2019

Job Description

Position – L1 Support (Technical Support Officer)
Salary – 1.8 to 3.25 LPA
Job Description:-
Any Graduate or Post Graduate with hands on experience with networking, routing, switching is necessary with minimum 1 years of experience.
Network engineer with basic networking technology skills;
Minimum 1 year experience in technical support.
Cisco CCNA or equivalent.
Technical ability to provide 1st level network monitoring.
Technical ability to provide basic fault finding and fault escalation;
Good understanding of incident management activities;
Good ability to follow and documented operational processes;
Understanding of Change management, Release management.
Strong experience with ticket management and change request management systems.
Strong experience with network monitoring/management tools/analysis tools.
Good communications and interpersonal skills

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