Technical Support Officer

Convergys

0 to 4 yrs. Gurgaon
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Posted on 21 Feb 2017

Job Description

Technical Support Associate (Voice/Non-Voice, Email & Chat process)

Job Description: - Inbound technical Support.

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Roles & Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist.

Contact (HR) PRIYANKA:- 9999125119

Keyskills

Job Posted by

PRIYANKA NEGI HR RECUITER Convergys Delhi

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