Technical Support or Technical Sales

Supportmart

0 to 1 yrs. Gurgaon
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Posted on 09 Jan 2017

Job Description

Job Summary:

1) Handling Inbound International Voice calls.

2) Resolving the technical issues related to software /hardware for US based clients.

3) Document the calls to ensure all information is captured.sales.

4) Maintaining secrecy of data.

5) Adhere to standard operating procedures required by the process.

6) Attend briefings, trainings/refresher sessions and meetings as required.

7) Should be able to work in rotational night shifts.

8) Candidate must possess excellent verbal and written communication skills.

Skills Required:

a) Must have basic knowledge of desktop, laptop technical troubleshooting.

b) Knowledge about Windows troubleshooting. Hands on Windows XP, Vista, Windows 7 and Windows 8.

c) Printers and other plug and play devices troubleshooting.

d) Maintaining strong customer relationship.

e) Self-motivated for achieving sales.

Keyskills

Job Posted by

Aqib Shah Recruitment Executive KW Media Pvt. Ltd Delhi

202 Followers

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