Trainer

Justdial.com

2 to 4 yrs. Delhi , Noida
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Posted on 21 Sep 2013

Job Description

Dear Candidate,

Designation- Process Trainer

Experience: 2-5 Years in training & Development

Qualification- Any Graduate

Preferred TTT certified

CTC - Negotiable

KRA

Handling product and Process training.

- Motivating the team and maintaining high moral to ensure consistent achievement by understanding customer requirement as early as possible.

-Identifying training needs based on performance of QA"S Feedback.

-Refresher Session taken to improve the performance and to keep agents updated on any changes in the process.

-Regular monitoring of the calls and providing them necessary feedback on their week points.

-Compiling of reports for teams performance,

-Conducting activities like Performance Improvement Plan


Interview details-

Time-11:00am to 4:00pm

Address-A-45/50,Sector-16,Noida

Regards
Smita

Keyskills

Job Posted by

Smita Dubey Asst Manager Talent Acquisition Justdial Ltd. Noida

3937 Followers

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