Trainer (Voice & Accent (V&A) Trainer / Soft Skill Trainers

3D India Group

1 to 6 yrs. Gurgaon
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Posted on 23 Feb 2019

Job Description

Provides training that prepares advisors to meet their Performance metrics i.e. SLA's which in turn impacts customer retention and growth. Taking ownership training / projects assigned, including coordination of supplies, equipment and training materials. Focussing on maximum output nos. (Yield) through various interventions / engagement activities etc during new hire training batches.
Reviews and analyzes client's training materials and recommends necessary changes to provide increased effectiveness and Works with client to incorporate the required changes and Updating training material as recommended by our clients and including information about new products / processes.
Designs, administers, and analyzes training evaluations to assess effectiveness of programs and makes changes needed.
Consistently demonstrates ability to meet and exceed client metrics.

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Job Posted by

Deepa Ganesh HR Recruiter 3D India Bengaluru / Bangalore


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